An Operations Manager with extensive knowledge of Bacs processing is required by a leading financial services company, specifically to ensure the integrity and reliability of clearing and settlement operations.
Key Accountabilities:
* Act as a point of expertise and support in day to day Bacs processing. This includes answering queries and supporting at times of incidents in respect of Bacs operations. * Maintaining a detailed knowledge of the end-to-end payment process (Direct Debits, Direct Credits and Standing Orders) and in-depth understanding of the clearing and settlement operations. * Ensure that contingency arrangements have been put in place by key suppliers and that the robustness of these procedures is regularly tested and reviewed. * Maintaining and implementing crisis management and incident handling procedures and putting in place contingency arrangements to accommodate them. * On a rota basis and as part the Operations, Risk and Compliance team be responsible for managing any out of hours incidents or issues. * Participating in the acceptance testing and implementation into live operations, of service enhancement/developments by the Infrastructure provider.
Key Skills & Experience:
* A detailed understanding and experience in the day to day operations involved in Bacs processing. * Proven experience in the Payments industry with detailed knowledge of the end-to-end payment process. * In depth understanding of the clearing and settlement operations. * Experience of incident management. * Experience of in a customer facing role. * General awareness and working knowledge of law relating to the payments industry * Analytical mind with a logical approach to problem solving
